Question

Unpair

  • 14 August 2019
  • 2 replies
  • 87 views

I bought a new can, but said it is paired with other accounts. I tried to unpair it twice but still unable to pair to my app.


2 replies

Userlevel 2
Badge
Hi @K31

Welcome to the Community!

We have a existing thread about camera already paired. You may check this link below for information about it.

https://community.swann.com/wireless-and-standalone-ip-cameras-31/new-smart-security-camera-already-paired-to-another-account-388

Hope this helps.

Thanks
I have follow the procedure and reset 3-4 times but when I start pairing still be mentioned the device have been paired.

Reply