I looked at resetting password but there is no ability to reset password with mac address just user and password.
this is a new box so never used it before and everywhere i look i get the details about resetting password with mac address but have nowhere to enter it.
can anybody help?
Best answer by MichaelL
Thank you for clarifying.
For you to be able to setup the HomeSafe View to live stream your cameras from your computer, you will have to activate your DVR system first by doing the Setup Wizard.
You will have to connect a mouse and TV screen to the DVR to do the Setup Wizard. Part of the process on the Setup Wizard is creating the password of your DVR, this password will be the same password you will use when adding the device to your HomeSafe View.
Once the unit is activated, you can now setup your computer for remote access but make sure the DVR system is connected to the router/modem.
Please click the links below for the documentations of your DVR.
Hardware Quick Start Guide
Wizard Quick Start Guide
I hope this helps