Hello! I really like this system, but could use some help with one issue.
I installed this system about four weeks ago in our facility and overall, it is working well. The sole concern it that I get multiple false motion triggers per day. I have three cameras outside, none pointing toward glass and I have used the motion detection setup and eliminated all but the area in front of the door. No trees or shadows present.
Also, all five of the inside cameras trigger motion as well. The notifications are set to start weekdays at 6:30 PM. Most days, about 6:45, the emails start rolling in. The building alarm is engaged and there is no movement whatsoever. I have reviewed the camera footage multiple times with no triggering event. Three of the five indoor cameras are in areas where there is no HVAC so temp changes are extremely gradual.
Frequently, when one motion trigger starts, subsequent cameras start triggering as if there was movement in a continuous loop around the facility, based on the timestamps. Yet there is nothing caught in the snapshot photo and there are fire-doors that guarantee that it is not an animal moving throughout the building.
We have three people on the email list who are getting frustrated with me due to excessive emails. I have tried lowering the sensitivity levels of several cameras without any apparent change in triggering frequency.
I sure would love to hear any suggestions of things to try. It's an hour drive for me to get there, so I'd really like to get this resolved!